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DeskFlex Personal Data Policy

DeskFlex Personal Data Policy

DeskFlex Inc. collects basic personal data from its users and clients through direct contact and web form submissions. We are committed to handling your data in compliance with applicable laws.

By using the DeskFlex service, you acknowledge that you have read and agreed to our Personal Data Policy. Acceptance of this policy is voluntary but necessary to use our services. Without submitting the required personal data, you will be unable to use DeskFlex.

This policy applies to all DeskFlex users, regardless of the device used to access our services. Personal Identifiable Data (PID) collected includes information you submit at the time of contact.

Processing of Personal Data

General Data Protection Regulation (GDPR)

DeskFlex collects and handles the personal data of EU users in compliance with the GDPR and other applicable laws. Effective 25 May 2018, the GDPR helps companies ensure transparency in how personal identifiable data is collected and processed, emphasizing individuals’ right to data protection.

Types of Data We Collect

Personal Data (GDPR)

While using our service, we collect personal information that may identify or contact you. This includes:

Information Collected While Using the Application

When using our service via a mobile device, we may request access to the above-mentioned personal information. This information is collected solely to provide, improve, and customize our services. It is retained on our servers for a specific period. We ask for access permission at the commencement of service.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information. Technologies used include beacons, tags, and scripts to collect and track data for improving and analyzing our service. These may include:

Purpose of Processing

DeskFlex may use personal data for the following purposes:

Disclosure of Personal Data

We may disclose your personal information in the following circumstances:

Retention of Personal Data

DeskFlex retains data collected with user permission as long as the user has an active account. Upon account termination, we delete all related personal information within a specified period, retaining only necessary data for legal obligations and dispute resolution.

Your Rights as a Data Subject

As a data subject, you have the following rights:
At DeskFlex, we are committed to upholding your rights as a data subject. To exercise these rights, contact us at privacy@newstaging.deskflex.com.

Transfer of Personal Data

User personal information is stored in the EU region and is not transferred outside the EU.

Security of Personal Data

DeskFlex respects the privacy of user information, using industry-standard efforts like firewalls and SSL to safeguard data. While we strive to protect data, internet transmission is inherently insecure, and we cannot guarantee absolute security.

Data Security and External Processors

DeskFlex ensures appropriate technical and organizational measures to protect personal data against unlawful processing, loss, or damage. We also ensure external processors comply with this policy and relevant legislation.

Data Breach

We have a process for reporting data breaches within 72 hours to the relevant authority or client.

Reseller

Tillerstack GmbH is our EU reseller, compliant with this policy and relevant legislation.

Amendments to Our Policy

Our privacy policy may change or be updated when necessary. Changes will be communicated to active users via the provided contact information. For the latest policy, visit our website.

Contact Us

For questions regarding our Personal Data Policy, contact us at privacy@newstaging.deskflex.com.